Lead Customer Service Representative (CSR)
Lead the front-office experience for Kitsap homeowners — dispatching, scheduling, and making every caller feel like a neighbor, not a ticket number.
Type
full time
Location
Silverdale, WA (office-based)
Department
Operations
About the role
Our Lead CSR is the first voice Kitsap homeowners hear when they call West Sound Comfort Systems. You'll own the dispatch board, coordinate scheduling across our HVAC, plumbing, and electrical crews, and set the standard for the customer experience from first ring to follow-up.
This is a leadership role: you'll mentor newer CSR team members, keep the office running smoothly, and work directly with our owners to improve how we serve the community. If you're organized, empathetic, and take pride in making people's day better, we want to meet you.
What we're looking for
- 2+ years of customer service or dispatch experience, preferably in a trades or service company
- Strong organizational and multitasking skills
- Comfortable with scheduling software and phone systems
- Leadership mindset — willing to mentor and set the tone
- Friendly, patient, and professional under pressure
What we offer
- Competitive pay based on experience
- Health benefits and paid time off
- A local, family-feel team — not a national call center
- Direct ownership access and a real voice in how we run
- Stable, year-round position with growth opportunity
Ready when you are
Not the right role? *Reach out* anyway.
We're always glad to meet talented, honest people who care about great work in Kitsap County.
Talk to a Kitsap neighbor — not a call center(360) 564-1187